Frequently Asked Questions
Everything you need to know about your alternative fashion journey.
How do I determine the right size for my Punk Rave clothing?
Our items often follow Asian sizing, which can run smaller than US or EU standards. We highly recommend checking the detailed size chart provided on each product page and measuring yourself before placing an order.
What is your return policy for international orders?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that customers are responsible for return shipping costs unless the item is defective.
How long does shipping take and do you provide tracking?
Standard international shipping typically takes 7-15 business days. Once your order is dispatched, you will receive an email containing a tracking number to monitor your package's progress in real-time.
Are the materials used in your clothing vegan-friendly?
Many of our designs use high-quality synthetic leather (PU) and faux fur to align with ethical standards. Please check the 'Material' section on specific product pages for a full breakdown of fabrics used.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order enters the processing phase and cannot be altered. Please contact our support team immediately for assistance.